Update: Virtual Apps & Desktops Issue

Thursday, November 21st, 2024

ITS staff and our vendor partner continue to work on resolving the firewall issue impacting virtual apps and desktops. AVD/the Windows App is available, though with limited functionality, and Banner users can access the system. Our team is actively working on stabilizing the standby firewall to ensure a seamless experience for all users. We’ll continue to update you on our progress and share when the issue has been fully resolved. Thank you for your patience.

If you’re being affected by this issue, contact the ITS Support Center by submitting a Virtual Apps/Desktop Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie Hall.